Communication Skills for the Workplace
Three Reasons Why Better Communication Skills in the Workplace
Will Pay Big Dividends:
1- save money and make money
2- the people around you will be more productive and happier
3-you will experience a greater sense of purpose, contribution, health and well-being
Communication Skills for the Workplace
Individual and Group Coaching Sessions available for Business Owners, Top Executives, Managers, Teams and Employees
“Communication” is the number one problem in business due to a variety of personalities and communication preferences. One person misinterpreting the other depletes productivity, slows innovation, and diminishes a company’s investment in their ‘human capital.’
Communication always moves towards an outcome as in negotiations, sales, coaching, project development and planning. The act of communicating involves two components: purpose and outcome. In the workplace, people at all levels convey purpose and outcome verbally and non-verbally. Enhancing your language skills, will enable you to influence your own and others’ performance, decision-making and problem-solving.
In spite of its importance, many of us seldom think about what we say and how we say it. Since there are no resistant people, only inflexible communicators, you may want to consider expanding your communication toolkit. Undoubtedly, there may be specific people with whom you would like to more effectively communicate. Equally important, a specific situation may currently prove challenging.
The following are some examples of specific problem contexts, that once remedied, will lead to increased revenue, harmony, health and passion for your workplace:
•experiencing dread and anxiety at the thought of speaking to large groups, customers, the boss or other executives
experiencing dread and anxiety at the thought of speaking to large groups, customers, the boss or other executives •communicating key points so vaguely, long-winded or detailed that a message’s impact gets diluted
communicating key points so vaguely, long-winded or detailed that a message’s impact gets diluted•poor listening skills: people talking over one another, one person dominating a conversation and other people feeling their viewpoints are disrespected and discounted
poor listening skills: people talking over one another, one person dominating a conversation and other people feeling their viewpoints are disrespected and discounted•fear of speaking up and feeling immobilized by hesitation and negative thoughts
fear of speaking up and feeling immobilized by hesitation and negative thoughts•how to respond to a person who bullies or makes snide remarks
how to respond to a person who bullies or makes snide remarks •receiving unclear directions and not knowing what to say or do to clarify
receiving unclear directions and not knowing what to say or do to clarify•how to give clear directions to another person
how to give clear directions to another person•unsure how to give constructive, descriptive feedback to a person so that improved performance is ensured
unsure how to give constructive, descriptive feedback to a person so that improved performance is ensured•developing appropriate behaviorally-based expectations and standards for a particular position
developing appropriate behaviorally-based expectations and standards for a particular position•how to motivate staff so that frustration and anxiety are diminished and enthusiasm and ‘buy-in’ are promoted
how to motivate staff so that frustration and anxiety are diminished and enthusiasm and ‘buy-in’ are promoted•feeling pressured and overwhelmed by your workload and unsure how to ‘take control.’
feeling pressured and overwhelmed by your workload and unsure how to ‘take control.’“Communication Skills for the Workplace” is an affordable alternative that promotes quick solutions to workplace situations that zap an organization’s health and wealth. You can learn how to:
•communicate with individuals who think and act differently than you
communicate with individuals who think and act differently than you•reestablish rapport and respectful communication with individuals who previously seemed ‘difficult’
reestablish rapport and respectful communication with individuals who previously seemed ‘difficult’ •gain self-control and learn what ‘overwhelm’ and ‘pressured’ are signaling you to do differently
gain self-control and learn what ‘overwhelm’ and ‘pressured’ are signaling you to do differently•shift anger into more appropriate standards and expectations
shift anger into more appropriate standards and expectations•frame your messages so that they gain listener attention
frame your messages so that they gain listener attention•use motivational language that leads to action and follow-through
use motivational language that leads to action and follow-through•listen and paraphrase what is said
listen and paraphrase what is said•speak the customer’s language and ask key questions that identify her most important buying criteria
speak the customer’s language and ask key questions that identify her most important buying criteria•speak to a group or the boss with confidence and flair feeling energized and prepared
speak to a group or the boss with confidence and flair feeling energized and prepared•build structured presentations that are sequenced to ‘hit the highlights’ and stimulate conversation and interest
build structured presentations that are sequenced to ‘hit the highlights’ and stimulate conversation and interest•lead and guide focused discussions that lead to developing a project’s ‘plan of action’ and clarity as to who is to do what
lead and guide focused discussions that lead to developing a project’s ‘plan of action’ and clarity as to who is to do what•alleviate negative internal dialogue that is holding you back from taking educated risks and build trust in your capabilities and future
alleviate negative internal dialogue that is holding you back from taking educated risks and build trust in your capabilities and future•coach staff members so that your team works well together
coach staff members so that your team works well together•deliver effective ‘ultimatums’ to underachieving employees
deliver effective ‘ultimatums’ to underachieving employees •move from an abrupt, intrusive question-asking style to a softer, more inviting one
move from an abrupt, intrusive question-asking style to a softer, more inviting one•phrase your communications so that they build agreement, alignment and “buy-in”
phrase your communications so that they build agreement, alignment and “buy-in” Sunday and evening appointments available for working people who cannot do daytime appointments.
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